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Privacy Policy

About This Privacy Policy

Last Updated: 16/10/2025

Our Privacy Policy sets out how we will use and share the information that you give us. The General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

We take your privacy seriously and will only use your personal information in accordance with the law. We will never sell, share or use your personal information other than as described here and/or as explained when we collect your data.

Who We Are And How To Contact Us

Client Flo Media Limited connects people who are looking for information and a quote for a product or service with relevant providers. You can contact us in any of the following ways:

Email: [email protected]
Phone: 08000622597
Website: https://client-flo.com
Post: 5-9 Main Street Gibraltar GX11 1AA

Client Flo Media Limited is the Data Controller, we have a legal responsibility for how that information is stored and processed. In some situations, we are Joint Data Controller with our partner. We will ensure that we have appropriate Data Sharing Agreements in place to clearly define roles and responsibilities when processing your data.

Frequently Asked Questions

How will my data be used?

When you enter your details on our website, Client Flo Media Limited will collect your data securely with your consent. We use your information to:

  • Contact you by phone, SMS, email, chat, or AI voice agents to confirm details or discuss your enquiry.
  • Pass your request to one of our trusted partners, who will contact you with quotes for the product or service you requested.
  • Improve our website and services (e.g. asking about your experience).
  • With your consent, share your details with marketing partners for related offers.

What data will be stored?

We typically store:

  • Name and/or business name
  • Contact details (address, email, phone number)
  • Details of the product or service you are interested in
  • Technical data such as IP address, cookies, and website usage

What data will be shared?

With your consent, we share your information with:

  • Our broadband partners to provide quotes and services.
  • Marketing partners
  • Regulators, legal bodies, or law enforcement if required by law.

How long will you keep my data?

We keep your data only as long as necessary for the purposes collected:

  • Up to 24 months for marketing and lead generation.
  • Longer if needed to comply with legal, regulatory, tax, or accounting requirements, or in the event of a complaint or dispute.

Data retention is reviewed regularly and explained in our Data Retention Policy.

Who can access my data?

Access is restricted to:

  • Authorised employees of Client Flo Media Limited.
  • Approved partners who process your enquiry.

All third parties are bound by data protection agreements.

How is my data kept secure?

Stored on secure UK/EU servers.

Protected with encryption and industry-standard security measures.

Access is strictly limited and monitored.

Do you use automated systems?

Yes. We may use automated tools and AI voice agents to help process enquiries and contact you. These systems do not make decisions with legal or significant effects without human involvement.

What rights do I have?

Under GDPR, you have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Complain to the ICO if you are unhappy with how we handle your data

What data do we collect?

When you use our website or services, Client Flo Media Limited may collect the following types of personal and technical data:

Personal Information You Provide:

  • Full name and/or business name
  • Contact details (address, email address, phone number)
  • Information about the broadband or related service you are interested in
  • Any additional information you provide in forms, chat, or surveys

Information Collected Automatically:

  • IP address and device identifiers
  • Browser type, operating system, and access times
  • Website usage data (pages visited, links clicked, time spent)
  • Cookies and tracking technologies such as Google Analytics and Facebook Pixel

Information From Third Parties:

  • Lead data supplied by trusted partners such as Google Ads, Facebook, affiliate partners, and comparison websites
  • Verification data (to confirm your details and prevent fraud)

How do we collect your data?

We collect personal information in the following ways:

Directly from you

  • When you complete a form on our website to request a broadband deal or related service.
  • When you communicate with us by phone, SMS, email, chat, or AI voice agent.
  • When you respond to surveys, feedback requests, or marketing opt-ins.

Automatically

  • Through cookies, pixels, and similar technologies that record your interactions with our website.
  • Using analytics tools (such as Google Analytics) to measure site performance and advertising effectiveness.

From third parties

  • From advertising platforms such as Google Ads, Microsoft Ads, Facebook, Reddit, TikTok, Snapchat, Taboola, Outbrain, and comparison websites that direct you to our site.
  • From trusted affiliate and marketing partners who securely pass us your details when you have expressed an interest in broadband services.

What is the purpose of processing the data?

We use the personal data we collect for the following purposes:

  • To provide services – to process your request, connect you with our broadband partners, and enable them to provide you with quotes or offers.
  • To communicate with you – to contact you by phone, SMS, email, chat, or AI voice agents to confirm details, provide updates, or respond to your enquiry.
  • To improve our services – to monitor, test, and enhance our website, products, and marketing campaigns.
  • To personalise your experience – to ensure that the services, offers, and communications we provide are relevant to your needs and preferences.
  • To carry out marketing (with your consent) – to share relevant offers from our trusted marketing partners if you have opted in.
  • To comply with legal and regulatory requirements – to meet our obligations to regulators, prevent fraud, and protect against misuse of our services.

What is our lawful basis for processing your data?

Under the UK GDPR, we must have a valid legal basis to process your personal data. Depending on the activity, we rely on the following bases:

  • Consent – when you provide your details on our website, you agree to be contacted, we process your data with your explicit consent. This includes sharing your information with our broadband partners and with marketing partners. You may withdraw your consent at any time.
  • Legitimate interests – we may process your data where it is necessary for our legitimate business interests (such as improving our website, monitoring advertising performance, preventing fraud, and ensuring network and information security), provided these do not override your rights and freedoms.
  • Legal obligation – we may process or share your data where required to comply with legal, regulatory, tax, or law enforcement obligations.
  • Contract – if you enter into a service agreement with one of our partners, processing may be necessary to perform that contract or to take steps at your request before entering into a contract.

How do we use your data?

We use the personal information we collect for the following purposes:

  • Lead generation and sales – to connect you with our broadband partners and enable them (or their appointed call centres) to contact you with relevant offers.
  • Customer communications – to contact you directly by email, SMS, phone, or through AI voice agents to confirm details, respond to enquiries, and provide updates about your request.
  • Marketing and retargeting – to send you relevant promotions (if you have opted in) and to show you tailored adverts across platforms such as Google and Facebook using cookies and tracking technologies.
  • Analytics and website improvement – to analyse site performance, measure the effectiveness of our advertising, and improve the functionality and user experience of our website.

Who do we share your data with?

We may share your personal data with trusted third parties, but only for the purposes set out in this Privacy Policy:

We require all third parties to respect the security of your personal data and to process it in compliance with the UK GDPR. They are only permitted to use your information for the specific purpose of providing their services and not for their own independent use.

Automated Decision-Making & Profiling

As part of our services, some of your personal data may be processed using automated systems:

  • AI voice agents – we may contact you using AI-powered voice technology to confirm details, provide information about broadband offers, or respond to your request.
  • Automated profiling – we may use information such as your location, browsing behaviour, or the details you submit to match you with suitable broadband providers or to tailor the marketing messages you see online (e.g., retargeted adverts).

We do not make decisions that have a legal or similarly significant effect on you solely through automated processing. Any offers or contracts you choose to accept will always involve human review and confirmation by a broadband provider or their representative.

You have the right to request human intervention, to express your point of view, and to contest decisions made through automated processing. Please see the “Your Rights” section for more information.

What is your Data Retention Period?

We will only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, tax, or reporting requirements.

  • Leads and enquiry data – normally retained for up to 24 months to allow us and our partners to manage your request, deal with any follow-up queries, and maintain records for compliance purposes.
  • Marketing data – retained until you withdraw your consent or opt out of receiving marketing communications.
  • Analytics and website usage data – retained in line with our Cookie Policy and the retention settings applied by tools such as Google Analytics and Facebook.
  • Legal and compliance records – where required, we may retain certain information for longer periods in order to comply with legal or regulatory obligations, resolve disputes, or enforce agreements.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so it can no longer be associated with you.

What are my rights under GDPR?

Under UK GDPR, you have a number of important rights in relation to your personal data. These include the right to:

  • Access – request a copy of the personal data we hold about you.
  • Rectification – have any inaccurate or incomplete data corrected.
  • Erasure (“right to be forgotten”) – ask us to delete your personal data where there is no good reason for us to continue processing it.
  • Restriction – ask us to suspend the processing of your personal data in certain circumstances.
  • Data portability – request the transfer of your personal data to you or another service provider in a structured, commonly used, machine-readable format.
  • Object – object to the processing of your data where we are relying on legitimate interests, or to direct marketing (including profiling).
  • Withdraw consent – where we rely on your consent (for example, for marketing), you can withdraw this at any time.
  • Human intervention in automated decisions – request that a person reviews any significant decisions made about you solely by automated means.

How do I exercise my rights?

To exercise any of these rights, please contact us using the details in the “Contact Us” section. We will respond to all valid requests within one month, or let you know if we need more time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, if you are unhappy with how we have handled your data.

Security Measures

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration, or disclosure. These measures include:

  • Encryption – data transmitted through our website is protected using SSL (Secure Socket Layer) encryption.
  • Access controls – personal data is only accessible to authorised employees, contractors, and trusted partners who need it to perform their duties.
  • Data minimisation – we only collect the information we need for the purposes set out in this Privacy Policy.
  • Secure storage – information is stored on secure servers with firewalls and monitoring in place.
  • Regular reviews – our systems and policies are reviewed regularly to ensure ongoing compliance and protection.

While we take all reasonable steps to protect your personal data, no method of transmission or storage is 100% secure. For this reason, we cannot guarantee the absolute security of your information, but we work continuously to reduce risks to the lowest possible level.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience, analyse performance, and deliver relevant advertising.

What are cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to recognise your browser, store preferences, and understand how you use our site.

Types of cookies we use

Essential cookies – required for the operation of our website (e.g., enabling form submissions and secure login).

Analytics cookies – help us understand how visitors use our site, so we can improve functionality and performance (e.g., Google Analytics).

Advertising & tracking cookies – used to deliver relevant ads and measure their effectiveness, including through third-party platforms such as Google Ads, Facebook, and affiliate networks. These may also be used for retargeting.

Preference cookies – remember your choices, such as language or region settings, to personalise your experience.

Source of Data (if not collected directly)

In most cases, we collect personal data directly from you when you complete a form on our website. However, we may also receive your information from trusted third-party sources where you have expressed an interest in broadband services. These sources include:

  • Advertising platforms such as Google Ads and Facebook, which direct you to our website after you click on one of our adverts.
  • Comparison websites where you have requested information about broadband providers.
  • Affiliate and marketing partners who securely pass us your details after you have provided your consent to be contacted.

All third-party partners are required to comply with applicable data protection laws and to only share your data with us where they have a lawful basis to do so.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we provide.

When we make significant changes, we will:

  • Update the “last updated” date at the top of this page.
  • Where appropriate, notify you by email or by displaying a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.

Contacting us, exercising your information rights and Complaints

If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact us at Client Flo Media Ltd.

Email: [email protected]
Phone: 08000622597
Website: https://client-flo.com
Post: 5-9 Main Street Gibraltar GX11 1AA

We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.

If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision.

The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk